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In the app: tap the round icon at the top of the screen to open your Cabinet. Then go to Settings → Delete account and confirm.

If you no longer have the app: email support@tarotviva.com from the address your account uses, with the subject “Delete account”. We'll delete it and let you know once everything is erased — usually within a few days, and no later than 30.

Erased immediately: your readings and the conversations about them, your journal, birth charts (yours and those of people close to you), what the readers remember about you, your pentacle balance and history, usage statistics, and your sign-in data. Links to your charts stop working. Data on your phone is erased at the same time.

Erased later: encrypted server backups are overwritten on a rolling basis, so your data disappears from them on its own within 15 days. Anonymous technical counters (what running the service cost) remain, with no link to you.

Deletion can't be undone, and unused pentacles are lost with the account. Deleting your account does not cancel an Atlas subscription — you cancel that in your Apple settings (see the next question).

The subscription goes through Apple, so that's where you cancel it: iPhone Settings → your name → Subscriptions → TarotViva → Cancel Subscription. Or in the App Store: your profile icon → Subscriptions.

Cancel at least 24 hours before the current period ends so the next one isn't charged. Atlas keeps working until the end of the period you've paid for.

Deleting the app or your account doesn't cancel the subscription. Refunds are handled by Apple — you can request one at reportaproblem.apple.com.

Tap the pentacle counter ✦ at the top of the screen to open the Wallet. At the very bottom, tap Restore Purchases. The app checks with Apple and brings back your Atlas subscription if it's tied to your Apple ID.

Pentacles are stored in your account, not on the phone: sign in with the same email and your balance will be there. If something doesn't add up, write to us and attach the receipt from Apple's email.

The code comes by email from TarotViva, usually within a minute or two, and is valid for 10 minutes.

• Check your Spam, Promotions and Updates folders.
• Make sure there's no typo in the address.
• Wait a couple of minutes and request a new code from the code entry screen.

Still nothing? Email support@tarotviva.com and tell us which address you're expecting the code at.

There's no button for this in the app yet. Email support@tarotviva.com from your account address and tell us which chart — we'll close the link within 24 hours. The old link will stop working for good; if you want to share again, the app will create a new one.

If it's the chart of someone close to you, you can simply delete it from your list of charts in the app — the link closes immediately. Deleting your account closes all your links.

A preview that a messenger has already shown in a chat is stored by the messenger itself — we can't remove it.

Email support@tarotviva.com from your account address with the subject “Copy of my data”. We'll send you a file with everything we store about you: profile, readings and conversations, journal, birth charts, what the readers remember, and pentacle history. Usually within a few days, and no later than 30.

You can also ask us by email to correct your data or stop processing it — see the Privacy Policy for details.

Any classic 78-card tarot deck — the one in your hands: Rider–Waite–Smith, Marseille, or an indie deck, as long as it follows the classic structure of 22 Major and 56 Minor Arcana.

You draw the cards; the app translates what's on the table. There are no virtual spreads — not an oversight, but a principle. Decks with a different structure (oracle decks, for example) aren't supported yet.

No deck yet? Start with the sky: your birth chart, the daily paper and the journal all work without one.

Four characters, four ways of reading the table: Korney is calm and wise, Yorick has a sharp tongue, Sana goes deep into shadow and meaning, and Mira is direct and to the point. Their words are written by AI, based on your reading, your birth chart and your journal.

They aren't real people or professionals: what they say is something to think about, not advice from a doctor, therapist or lawyer.